Return and Refund Policy

Last Updated:

Our Commitment to Your Satisfaction

At Plixonarfrizelon, we are committed to providing high-quality image consulting services that meet your expectations. We understand that circumstances may arise where you need to cancel or reschedule a booking, or where you may not be fully satisfied with a service. This policy outlines our approach to refunds, cancellations, and service satisfaction.

We stand behind the quality of our work and strive to ensure every client has a positive experience. Please read this policy carefully to understand your rights and our procedures regarding refunds and cancellations.

Service Bookings and Deposits

Booking Confirmation

When you book a consultation or service with us, you may be required to pay a deposit or the full service fee at the time of booking. This confirms your appointment slot and allows us to prepare adequately for your session. Booking confirmations will be sent to the email address you provide.

Deposit Amounts

Deposit requirements vary by service:

Essential Color Analysis: 50% deposit at booking, remaining balance due at appointment
Premium Color Consultation: 50% deposit at booking, remaining balance due at appointment
Complete Style Package: Full payment required at booking
Wardrobe Audit Services: 50% deposit at booking
Personal Shopping Sessions: Full payment required at booking

Cancellation Policy

Client-Initiated Cancellations

We understand that plans can change. If you need to cancel your appointment, please notify us as soon as possible. Our cancellation terms are as follows:

More than 7 days before appointment: Full refund of any payments made, minus a small administrative fee of $25
4-7 days before appointment: 75% refund of payments made
48-72 hours before appointment: 50% refund of payments made
Less than 48 hours before appointment: No refund available, but you may reschedule within 30 days subject to availability
No-show: No refund available and forfeiture of booking

Company-Initiated Cancellations

In rare circumstances, we may need to cancel or reschedule your appointment due to consultant illness, emergency, or other unforeseen circumstances. If this occurs:

We will notify you as soon as possible via phone and email
You will be offered a choice of rescheduling at a convenient time or receiving a full refund
If you choose to reschedule, we will prioritize your booking

Rescheduling Policy

We offer flexibility in rescheduling appointments under the following terms:

First reschedule request made more than 48 hours before appointment: No fee
First reschedule request made less than 48 hours before appointment: $50 rescheduling fee
Second and subsequent reschedule requests: $75 rescheduling fee each
All rescheduled appointments must take place within 60 days of the original date

To reschedule, please contact us via phone or email with your preferred alternative dates and times. We will do our best to accommodate your schedule.

Refund Policy for Services

Service Satisfaction

We want you to be completely satisfied with your image consulting experience. If you are not satisfied with a service you have received, please contact us within 7 days of your appointment to discuss your concerns. We will work with you to address any issues, which may include:

A follow-up consultation at no additional charge
A partial refund based on the specific circumstances
An alternative service of equivalent value

Refund Eligibility

Refunds for completed services are considered on a case-by-case basis. Factors we consider include:

Whether the service was delivered as described
The nature of your dissatisfaction
Whether you communicated concerns during the service
The portion of the service completed

Please note that subjective preferences or changes in personal taste after a service has been completed do not typically qualify for refunds, as our services are personalized and cannot be resold.

Gift Certificates and Packages

Gift Certificates

Gift certificates are non-refundable but are transferable. They must be redeemed within 12 months of the purchase date. After this period, the certificate expires and no refund or extension will be provided.

Package Deals

If you have purchased a package of multiple services and wish to cancel partway through:

Completed services will be charged at full individual rates
Any remaining credit will be refunded according to our standard cancellation policy
Package discounts only apply if all services in the package are completed

How to Request a Refund

To request a refund or discuss a cancellation, please contact us using one of the following methods:

Email us with the subject line "Refund Request" and include your booking confirmation number
Call us during business hours to speak with a team member
Use the contact form on our website

Please include the following information in your request:

Your full name and contact information
Date and type of service booked
Reason for cancellation or refund request
Booking confirmation number (if available)

Refund Processing

Once your refund request is approved:

Refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method used
Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account

You will receive an email confirmation once your refund has been processed.

Exceptions and Special Circumstances

We recognize that extraordinary circumstances sometimes occur. If you believe your situation warrants an exception to this policy, please contact us directly to discuss. We will review each case individually and make decisions based on the specific circumstances.

Examples of situations where exceptions may be considered:

Serious illness or hospitalization (with documentation)
Death in the immediate family
Natural disasters or emergencies affecting travel
Military deployment

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes indicates your acceptance of the new terms.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

Plixonarfrizelon
1904 N 34th St, Seattle, WA 98103
Phone: +1 206-547-2220
Email: partners@plixonarfrizelon.world